General terms and conditions

Terms & Conditions - Shopping

 

General Business Terms and Conditions - The purchase order of AlfaFIT group s.r.o., the Internet shop operator, is in full compliance with the applicable Czech legislation and with the usual business practices in the Czech Republic. These GTCs apply to all online stores operated by AlfaFIT group s.r.o. in any language mutation. All offered goods come from proven importers or distributors in the Czech Republic, meet all the required legal conditions, are of standard quality and are provided with a full warranty according to the valid legal regulations. Site visitors are aware that the content of the website in any language version is informative only. Purchase on sites operated by AlfaFIT s.r.o. are governed exclusively by the law of the Czech Republic and the products are primarily provided with information in the Czech language.

 

1. Shop operator

AlfaFIT group s.r.o.

Umelecka 310/2

170 00 Praha 7

Czech Republic

Only billing address - do not serve as a contact or dispensing site

 

ICO: 08235384

VAT: CZ08235384

 

Mailing address:

AlfaFIT group s.r.o.

P. O. Box 629

170 00 Praha 7

Czech Republic

 

Bank account information:

FIO Bank 

Account Currency: EUR

SWIFT: FIOZSKBAXXX

IBAN: SK87 8330 0000 0020 0168 4028

 

2. Order goods

Sending an internet order of selected goods the customer confirms the validity of the orders and agrees with the terms of an Internet portal www.alfafit.cz. If the customer when the order is filled in correctly initials in electronic form or to register, he will be on the e-mail address receive a copy of the order as confirmation of registration of the order to the order of the e-shop. Upon registration, the customer will also be sent a login and password for any other purchases in e-shop and check order. If there is no copy of the order to the specified email address as soon as possible, please contact us. You can also order goods by phone or e-mail. If between sending an order confirmation and a change in prices, ordering has the right to withdraw from the order or accept the price change. The order is considered binding for both parties since its confirmation by the supplier. The order confirmation is ordering informed by email or phone. Goods of price action (product name has the word ACTION) will not provide additional discounts. Discounts can not be added and combined. Seller reserves the right to contact the customer by telephone to verify or clarify the order as such. Terms of higher order, some missing or inaccurate data and so on.

 

2.1 Each new order is binding (Civil Code § 1724 et seq., Act no. 89/2012 Coll.), According to our terms and conditions. If the consignment, order will be sent to the customer picked up on delivery, will in any case required to pay the costs incurred in sending goods and handling fee (a penalty) of 500, - CZK. By submitting your order, you agree to our terms and conditions and contractual fine in this amount. The receipt, processing and shipping orders, the buyer is informed by email mentioned in the order or by SMS to a mobile phone number. On the rationale for non-acceptance or rejection of the consignment (eg. Not received invitation from the deliverer, unordered merchandise, vacation, trip abroad, etc.) Will not be taken into account. Identification of the customer is possible through IP and ISP providers that are part of the order. The consumer has the right within 7 days from the return shipment actively ask to resend goods ordered. The consumer also pays the cost of an order prior vain postage. Method of payment of such an order will always advance payment to a bank account. In this case, a penalty will be charged. If the buyer requests within 7 days from the return shipment to resend the ordered goods or sending refuses, it will be issued a call for payment of the cost of shipping the consignment, including contractual penalties. In the case of non-payment of the amount owed, the claim will be dealt with legally.

 

2.2 All information displayed on the website www.alfafit.cz are for informational purposes only and are not an offer under § 1732 Para. 2 Act no. 89/2012 Coll., Civil Code.

 

2.3 If entering multiple orders from the same buyer within a time period which falls on the same date of dispatch of the orders, the seller reserves the right to combine because of efficiency and economy, all these orders into one. For the same buyer orders are considered orders placed with the same manner of delivery or delivery to the same address and one common information, such as: name, telephone or email.

 

3. The cancellation of the order

Cancellation of the order by the purchaser

The order can be canceled via phone or e-mail if the state orders received, there was no confirmation of the order and the goods were not shipped. In case of later cancellation, the operator of the portal www.alfafit.cz claim for damages, especially of documented costs related to the shipment of goods.

 

3.1 Cancellation of the order by the seller

Shop operator has the right to cancel the order or its part in the event that the goods ordered during the order process ceases to produce or supply the Czech market, or to substantially modify its price. The cancellation of an order the customer will be informed. If you already have the value of goods ordered in canceled orders paid, it will be refunded the relevant amount as soon as possible.

 

4. Delivery of goods

Goods in online store labeled "stock" is either in the shipping warehouse or external storage. If the shipping of goods in the warehouse are dispatched the next business day from receipt of order. If the stock of external storage, then the time of delivery extends about 2-3 business days. If not in stock, we can not guarantee no deadline because it depends on other suppliers and importers. When receiving the goods the customer is obliged to check whether the consignment does not show obvious signs of damage. If the shipment is damaged, the buyer is entitled to refuse the shipment or ascertain the extent of damage in the presence of the carrier and then file a claim with the carrier, which is possible within three days after delivery. The rejected shipment will be replaced by a new as soon as possible. The place of delivery is the address stated by the purchaser in order as the delivery address. For environmental reasons, tax documents (simplified invoices or invoices) issued only on request (to order notes indicate "Request invoice") or can be emailed. Shipments are sent via carriers, or you can pick up your order personally see. further specification of the method of delivery.

 

4.1 Handling service

Handling service is charged at EUR 48, - CZK to every order. For orders with the price of goods in excess of 349, - CZK discount is offered for handling service 100%. Basically, therefore, the price of goods orders exceeding 349, - CZK handling service is free, except for the following cases. Handling service is applied also to the delivery of goods in the form of a personal collection. If the billing handling service subject to special conditions of marketing and sales actions, may also be charged with the cost of goods orders exceeding 349, - CZK - eg. For program AlfaFIT Benefit, which is always charged. If the price of the ordered goods is below 349, - CZK (return, return of ordered goods, withdraw from the contract, etc.) Are entitled to a discount expires and the buyer is obliged to pay the additional cost of the handling service in full. Entitled to a discount expires in the case of abandonment binding confirmation.

 

4.2 Discount on transport

For orders with the price of goods over 3000, - CZK or its equivalent in foreign currency, a discount on traffic in selected modes. Discount does not apply to transport buyers who are participants in the program AlfaFIT Benefit, or other marketing events. Discount on Traffic will be deducted from the price of transport only and does not affect the price of other items in your order. The discount can not be applied to transport the items ordered, fee or other method of payment for services rendered in connection with the clearance order. Discount transport services are provided at Czech Post - a package to hand the package to the post office, Uloženka (i Uloženka Uloženka Partner), Slovak Post.

If the price of the goods ordered drops below 3000, - CZK (return, return of ordered goods, withdraw from the contract, etc.) Are entitled to a discount expires and the buyer is obliged to pay the additional cost of transport in full.

Entitled to a discount expires in the case of abandonment shipments of transportation services.

 

5. Methods of payment

COD - in the consignment delivery service (Czech Post, couriers, Uloženka).

Cash - the personal collection of goods at point of contact

Bank transfer - only when sending goods. The delivery period begins on the date the payment is credited to our bank account

 

5.1 Overpayments any incurred by the customer in the amount of CZK 100 (or. Equivalent in foreign currency) reserves the operator of the online store to leave as credit for future orders. Overpayments in higher value on request shall be sent to the customer free domestic bank transfer CZK. In case of sending in another way such overpayments will be netted against the cost of transaction fees.

 

6. Rights of defective performance

The rights and obligations of the parties regarding the rights of defective performance shall be governed by the relevant legislation (including the provisions of §§ 1914-1925, §§ 2099-2117, and §§ 2161-2174 Law no. 89/2012 Coll., Civil Code).

 

Seller shall be liable to the consumer that the matter on receipt no defects. In particular, the seller is liable to the consumer at the time when the consumer over the case,

- Thing has qualities that the parties have agreed, and the absence of agreement, those qualities which the seller or manufacturer has described or which buyers expect given the nature of the goods and based on advertising they carry,

- The matter suitable for the purpose for which its use vendor lists or to which this kind of thing normally used,

- Corresponds to the quality or thing performing the agreed sample or template, if it was quality or performance determined in accordance with the agreed sample or model,

- That in the corresponding quantity, measure or weight and

- The thing meets the requirements of the legislation.

 

Unless the thing above mentioned features, the consumer may require the supply of new things without defects unless due to the nature of the defect unreasonable, but if the defect affects only part of the things consumers can request a replacement part; if this is not possible, it can withdraw from the contract. If, however, due to the disproportionate nature of the defect, especially if the defect can be removed without undue delay, the consumer is entitled to a free remedy. The right to deliver new things, or replace parts of the consumer in the case of removable defects if the matter can not be properly used for recurring defect or for a larger number of defects. In this case, the consumer has the right to cancel the contract.

 

If the consumer withdraws from the contract or does not apply if the right to deliver new things without defects, to replace its parts or repair things may request a reasonable discount. The consumer has the right to an adequate discount even if the seller can not deliver his new thing without defects, replace the part or thing to fix, and if the seller has not remedied within a reasonable time, or that the remedy seemed significant inconvenience to the consumer. If the consumer is entitled, at defects can be removed for repair or supplement what is missing, or a reasonable discount from the price, and irremovable defects for which it is not a thing to use, the right of withdrawal, or at a reasonable discount from the price, it belongs to him reimbursement for expenses incurred in the exercise of this right.

 

Right of defective performance does not belong to the buyer if the buyer knew that the thing has a defect, or if the buyer itself caused the defect.

 

The consumer is entitled to exercise the right of defect that occurs in consumer products during the twenty-four months after the takeover. When manifest defect within six months after the takeover, it is considered that the case was defective at the time of the takeover. If at selling things on its packaging, the instruction manual attached to things or in advertising, in accordance with other laws and regulations specify the period during which the case may be applied, the provisions on the guarantee for quality (eg. Discount due to a shorter minimum period durability).

 

Other rights and obligations of the parties related to the responsibility of the seller for defects can modify the complaints procedure seller.

 

6.1 Warranty and Returns

All goods come from authorized importers and distributors for the Czech Republic, is the standard of quality and is backed by a full warranty under the applicable legislation. The warranty does not cover damage caused by unauthorized intervention, as a result of using the goods for other than its intended purpose, improper storage, improper handling, mechanical damage that is not caused by wear and tear resulting from normal use, natural disasters or acts of God. Guaranteed characteristics of a product is fully dependent on the specifications referred directly to the manufacturer. We recommend that before you send the goods to the complaint, contact the customer helpline on tel: 220 570 220 or 773 470 093, our trained staff will inform you about all aspects of good practice complaint. Defective goods can comply with the law and sent to headquarters. For the quickest processing of your request, we recommend shipping address to the mailing address: AlfaFIT Ltd., PO Box 629, 170 06 Praha 7. Goods sent by registered post (eg .: a package in your hand or registered packet) in order to reclaim the shipment if there was a case of loss or damage. Our online store accepts no responsibility for damages resulting from insufficient or no insurance of goods in transit from the customer. Do not send a shipment cash on delivery - shipments sent to customers by mail order will AlfaFIT Ltd. taken.

 

6.1.1 Complaint Procedure

Tell us about the complaint by telephone, e-mail or mail. Goods sent by registered post (eg .: a package in your hand or a registered parcel) to our address and Describe the reason for complaint. Claims, including the removal of defects must be settled without undue delay, within 30 days of the claim, unless the supplier and buyer agree on a longer period. After this period the purchaser has the same rights as if it were a removable defect.

The period for settlement of claims is suspended if the seller has not received all the documents necessary for handling complaints (goods or parts thereof, other documents etc.). The seller is obliged to require additional documentation from the buyer in the shortest possible time. The deadline is suspended from that date until delivery of the required documents by the buyer.

 

6.1.2 Takeover settled complaint

The claimant is obliged to collect the matter within one month of the expiry of the time when the repair or adjustment should be made, and if it was made later, within one month of the notification on its implementation. Failure to do so is obliged to pay a fee for storing the same as defined in §2159 of the Act 89/2012 Coll. Fee is CZK 99 for each additional day of storage stuff after a period of 30 days after the call for takeover. If you were charged for storage, the matter will be issued to the customer after the settlement of the amount owed for storage.

 

7. Withdrawal from the contract - returning the goods

For goods purchased through the online store has a buyer - not an entrepreneur - a natural person under the Civil Code (§§ 1829-1837) entitled within 14 days of delivery (pick) for returning the goods without giving a reason. The goods must be eligible for resale. The goods must not be damaged in any way, bearing signs of use or otherwise damaged and must be packed in original undamaged packaging along with all the accessories. The goods must be accompanied by all documents. For withdrawal from the contract within the legal deadline, contact our staff at tel: 220 570 220 or 773 470 093 who will inform you about next steps or email within 14 days of delivery (pickup) orders loosely worded "Withdrawal from purchase agreements within the statutory period, "containing all the particulars required by current legislation (in particular, ie: name, address, order number, date of receipt of the order, the information that it is withdrawing from the contract within the statutory period, the number and type of returned goods, bank account number to refund a customer's signature) on objednavky@alfafit.cz or to our mailing address AlfaFIT group Ltd., PO Box 629, 170 06 Praha 7. Goods that are subject to withdraw from the contract (returned goods) must be delivered to the mailing address within 14 days after sending the notice of withdrawal from the contract, if not addressed, together with a notice of withdrawal from the contract. If this deadline is not met entitled to withdraw from the contract expires. Goods sent by registered post (eg .: a package in your hand or registered packet) in order to reclaim the shipment if it were lost or damaged. Our online store accepts no responsibility for damages resulting from insufficient or no insurance or packing of goods in transit from the customer. Do not send a shipment cash on delivery - shipments sent to customers by mail order will AlfaFIT Ltd. taken. Provided that the conditions for the customer to withdraw from the contract will be made within 14 days of financial compensation. In accordance with Act 89/2012 Coll. § 1834 is not entitled to a refund for services to him in connection with the sending of goods supplied (eg. Odbavné, dobírečné etc.) Because these services were fully implemented prior to the withdrawal from the contract based on the express wishes of the customer, which has been expressed sending the order. According to § 1832 paragraph. 2 is not entitled to a refund rates for delivery in full, if you did not choose the cheapest delivery method. In this case, the customer will pay the seller the price of the cheapest means of delivery, the seller provides. If the return of the goods will expire customer is entitled to a discount on traffic according to section 4.2. will be an amount corresponding to the discount on transport humiliated amount for returned goods. If a product is annotated, it has a shorter minimum expiration date ("exp .: DD / MM / YYYY, exp.: DD / MM / YY, exp .: MM / YYYY or exp .: MM / YY - eg .: exp .: 07/21/2014 or exp .: 07/14), the buyer is aware of the fact that this is in accordance with the wording of the law on so-called. perishable goods and tear and therefore in accordance with § 1837 of the Civil Code not require withdrawal from the purchase agreements within the statutory period. This provision does not affect the claim for goods due to damage during transport. The consumer can withdraw from the contract for the supply of sealed goods which the consumer has removed from its packaging and hygiene reasons, it can not be returned. The goods also can not be in the 14- day period without giving a reason to return, if the purchaser either a legal entity or a natural person. The delivered goods not covered by the statutory requirements for withdrawal from the contract, the customer will be returned after paying the postage from the customer by bank transfer to the bank account of the company AlfaFIT sro. If the customer fails to do so, he is obliged to pay a fee for storing similarly defined in §2159 of the Act 89/2012 Coll. The fee is 99 CZK per day of storage things. The fee is charged for each day after the expiry of 30 days after the call kk payment service until payment or other debt settlement client, which prevents sending things. If you were charged for storage, the matter will be sent to customers after the settlement of the amount owed for storage.

 

8. Protection of Personal Data and Data

AlfaFIT group Ltd. values ​​the trust of its customers and is committed to protect the data that had to be given to implement the order. These data and data will in no case be given to a third party. The operator will use the data and information only for everyday communication with customers.

8.1 The buyer grants explicit consent to the transfer of electronic addresses and information about ordering goods to a third party, which the company Naspers OCS Czech Republic, sro, ID: 02387727se based Karolinská 650/1, Prague 8, Postal Code: 186 00, including operators of servers heureka .com and heureka.sk for the purpose of questioning within the "Verified by customers" and "Verified Customer".

 

9. Responsibility for the accuracy of the information

AlfaFIT Ltd. notes that the information on the website is partly taken from third parties and may contain material and technical inaccuracies or typographical errors and may be updated without notice. The company can not absolutely guarantee the accuracy of their contents. AlfaFIT Ltd. is not liable to any other party for damages caused by using information from an online store or linked websites, not if the information on the customer subsequently confirmed in writing by e-shop.